About the Role:
An exciting opportunity has arisen for a proactive and customer-focused Level 1 Service Desk Analyst to join our IT support team. This role is pivotal in providing first-level technical support across our network of stores, warehouses, and support offices throughout Australia and New Zealand.
Key Responsibilities:
- Serve as the first point of contact for IT support, handling incoming calls and emails.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Provide initial troubleshooting for hardware, software, and application issues.
- Support users with Office 365 applications and Microsoft Windows environments.
- Escalate complex issues to Level 2 support teams when necessary.
- Maintain accurate documentation of incidents and resolutions.
- Previous experience in a Level 1 IT support or service desk role.
- Proficiency with Office 365, Microsoft Windows, and ServiceNow.
- Strong communication skills and a customer-centric approach.
- Ability to work independently and collaboratively within a team.
- Excellent problem-solving skills and attention to detail.
- Availability to work full-time, Monday to Friday.
- A collaborative and supportive team environment.
- Exposure to a dynamic and fast-paced IT support setting.
- Opportunities for professional development and growth.
- Convenient Rowville location with on-site parking.
How to Apply:
Please apply via this Job Ad.
