Service Management Specialist

The Company

Are you an experienced Service Management Specialist looking for a hands-on role in a dynamic healthcare environment? Our client is seeking a dedicated professional to support their  Service Delivery Manager in ensuring seamless IT operations and service excellence.

About the Role

As the Service Management Specialist , you’ll be the 2IC to the Service Delivery Manager , playing a key role in IT service management, vendor engagement, and system upgrades. You’ll work with Freshservice or ServiceNow , applying strong ITIL principles to enhance service delivery.
This is a hands-on role in a 50-60 person technology team , offering exposure to a reasonably sized budget and opportunities to contribute to system improvements.

Key Responsibilities

✅ IT Service Management: Support and enhance ITSM processes using Freshservice or ServiceNow.

✅ Vendor Engagement: Build strong relationships with external partners to ensure high service quality.

✅ System Upgrades & Projects: Contribute to and manage system upgrades, ensuring smooth transitions.

✅ Incident & Problem Management: Assist in managing escalations and ensuring efficient resolution.

✅ Continuous Improvement: Identify opportunities to optimize IT services and processes.

What We’re Looking For

- ITIL Certified (or strong ITIL experience) – A solid understanding of IT service management best practices.
-  Hands-On Experience – Comfortable working in a practical, operational role.
-  Vendor Management Skills – Proven ability to manage and engage vendors effectively.
-  Project Exposure – Experience in system upgrades or IT projects is highly desirable.
-  Clear Communicator & Loyal – Someone who can articulate ideas effectively and is committed to long-term success.

What’s in it for You?  

A permanent role in a stable and growing healthcare organization.

Hybrid work – 2-3 days a week in the Richmond office .
Work in a supportive technology team of 50-60 professionals .
Opportunity to influence IT service improvements and contribute to impactful projects.

Ready to Apply? If you’re passionate about IT service management and want to be part of a meaningful industry, we’d love to hear from you!

Please apply via this ad or reach out andrewmcgorian@granitegroup.com.au